1. AC Question's Avatar
    GPS stopped working!
    (unending "Finding Location" prompt since Android 5.0.1)

    Shortly after getting the Android update my GPS stopped working all together. I have tried everything i could think of. Uninstalled all recent apps, hard reboot, GPS testing app, full phone diagnostic apps, finally COMPLETE phone wipe re-installing everything. Nothing has worked! I am desperate. I use GPS all the time, not a single app, nor the phone itself can get the GPS to get a location fix. No matter what i do, the phone eternally says "Finding Location" for every single GPS using app, diagnostics or otherwise.

    It is just a stock Verizon HTC One M8. A brand spanking new one, never dropped, stock Verizon/Android OS, like literally pristine new! Since the phone is not rooted i have no real way of rolling back to an older Android version correct? I noticed there was only one other post with the same exact symptoms posted about 3 months ago that went without any answer/responses since. So... am i SOL? I tried initiating Verizon support on Twitter, but they think its a specific app problem... *sigh*

    Any help is greatly appreciated!
    03-29-2015 04:05 PM
  2. itguyjax8430's Avatar
    GPS stopped working!
    (unending "Finding Location" prompt since Android 5.0.1)

    Shortly after getting the Android update my GPS stopped working all together. I have tried everything i could think of. Uninstalled all recent apps, hard reboot, GPS testing app, full phone diagnostic apps, finally COMPLETE phone wipe re-installing everything. Nothing has worked! I am desperate. I use GPS all the time, not a single app, nor the phone itself can get the GPS to get a location fix. No matter what i do, the phone eternally says "Finding Location" for every single GPS using app, diagnostics or otherwise.

    It is just a stock Verizon HTC One M8. A brand spanking new one, never dropped, stock Verizon/Android OS, like literally pristine new! Since the phone is not rooted i have no real way of rolling back to an older Android version correct? I noticed there was only one other post with the same exact symptoms posted about 3 months ago that went without any answer/responses since. So... am i SOL? I tried initiating Verizon support on Twitter, but they think its a specific app problem... *sigh*

    Any help is greatly appreciated!
    You are probably going to have to do a factory data reset. It would seem that all the updates rolling out for Lollipop is causing a lot of issues with a lot of phones. Most issues are resolved after the user does a factory reset of their device.
    03-29-2015 04:56 PM
  3. derps079's Avatar
    Tried that. No luck. Thanks for the suggestion tho.
    I have now been trying to troubleshoot across 3 forums, Verizon support, Android support and now finally back with HTC.

    It is looking more and more like hardware is faulty. The phone is a refurb issued by the HTC advantage program and apparently during phone teardown it is easy to bend/damage the GPS contacts. Heads up to HTC owners they do NOT replace with new phones and they do not freely advertise this fact. If I had known I would have just bought a whole new phone.

    Anyway, cheers.
    03-31-2015 02:16 PM

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