1. AC Question's Avatar
    no ear piece sound and there is a headphone icon always on
    03-30-2015 04:53 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Is Bluetooth on, and are there any paired Bluetooth headsets nearby? Have you checked the headphone jack for any debris? Shine a flashlight into the jack and make sure there isn't any metal debris lodged in there.

    Does the problem persist after a reboot? Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-31-2015 12:29 AM

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