1. AC Question's Avatar
    I have a relatively new Galaxy Note 4 through AT&T, and whenever I make or receive a call, the person on the other end cannot hear me speak unless I turn on the speaker phone. It's annoying, because I can never have a private conversation. I've tried factory resetting the phone, cleaning the microphone with compressed air and rubbing alcohol/q tips, and still nothing. My local AT&T told me to call warranty services and have the phone replaced because it sounds like a broken microphone, but I don't have time to be without a phone until my new one gets here. Any suggestions?
    03-30-2015 09:17 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you tried wired or Bluetooth headsets? If those work as well, it further supports the theory of a broken phone mic. You could just rely on a headset for now. If AT&T won't give you a replacement phone, then you'll have to deal with Samsung for warranty repair. If you have to send the phone in, look into getting a cheap temporary phone (perhaps a used one).
    03-31-2015 12:12 AM

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