1. Lauryn-Missy Reed's Avatar
    I have Internet but everytime I go on the app it does not work
    04-02-2015 10:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone do you have? Does this happen on wi-fi and mobile data? Does every other Google app work on the web (like Gmail, Google Drive, etc.)?
    04-02-2015 10:21 AM
  3. Lauryn-Missy Reed's Avatar
    Samusung galaxy and I use wifi because I dont have mobile data and yes the other apps work
    04-02-2015 11:20 AM
  4. B. Diddy's Avatar
    Go to the App Manager, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Now try again.

    If that doesn't work, go to Settings>Accounts, remove your Google account completely, then add it back again.
    04-02-2015 11:24 AM

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