1. AC Question's Avatar
    Music app crashes immediately after opening the app. The auto off option is off within the app. Restart the app can play a song or 2 but then the message "Unfortunately, the Music app has stopped." pops up again. I restart my phone and the problem still occurs. I have a Galaxy s5.
    04-04-2015 02:16 AM
  2. itguyjax8430's Avatar
    Music app crashes immediately after opening the app. The auto off option is off within the app. Restart the app can play a song or 2 but then the message "Unfortunately, the Music app has stopped." pops up again. I restart my phone and the problem still occurs. I have a Galaxy s5.
    Welcome to Android Central!

    You can try reseting the app by going to settings, application manager, all apps, scroll down until you see the music app, and hit clear data. Give that a try and see if that fixes it.

    Current devices: T-Mobile Galaxy S6, Surface Pro 3 Core I5, Nexus 9, and Moto 360

    Past Devices - Phones: Galaxy Note 4, Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    B. Diddy likes this.
    04-04-2015 06:12 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! If that doesn't help, then try wiping the cache partition: http://support.t-mobile.com/docs/DOC-10404
    04-06-2015 12:55 AM

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