1. AC Question's Avatar
    I was on instagram when my samsung galaxy note just froze. I tried to press the home and back button with no response. I tried to turn off the phone but this didn't work so I pulled out the battery and reinserted it. Atfirst, the phone would turn on but remain frozen on the screen when the samsung logo appears. Now the phone will not even turn on. Please note my battery was full while I was using it. What can I do??
    Please help??
    04-05-2015 05:47 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which Note is it?

    Try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-14686
    04-06-2015 12:23 AM

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