1. AC Question's Avatar
    My camera app keep telling me to restart camera an screen is black how can I fix I not that savy with this phone I haven't had it or that long try to break down the answer as simple as possible ive tried restarting it from factory setting an a couple of other ways an still nothing
    04-05-2015 09:47 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Are you saying you did a full factory reset, and this is still happening? Sounds like it might be a hardware failure, then.

    One more thing to try is to boot into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
  3. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Are you saying you did a full factory reset, and this is still happening? Sounds like it might be a hardware failure, then.

    One more thing to try is to boot into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    04-05-2015 11:17 PM
  4. susierains's Avatar
    My camera isn't working either and I tried to restart in Safe Mode and that didn't help either......Are you saying I need to do a factory reset to fix my camera??
    05-05-2015 05:03 PM
  5. belodion's Avatar
    ^^^Welcome to Android Central.

    I don't think that either of the previous posters is saying that, although it may fix your problem. However I think it's fairly likely that the camera itself may have failed....the camera as hardware, rather than the camera software.
    Should you decide to commit to a Factory Reset, let us know if you need any help. We've got a couple of useful Ambassador Guides that could be linked.

    Posted via the Android Central App
    05-05-2015 05:43 PM

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