1. AC Question's Avatar
    I recently purchased an Alcatel one touch and have only had it a few weeks. When I look at my storage, 80% of it is taken up by miscellaneous files. When I click on miscellaneous files, there is nothing but a blank screen. I bought an sd card, but again, when I go to storage, the options for where to store things is grayed out, and I can't click on it. I can't even update my apps because I don't have enough storage. Please help!!
    kaylinweigel likes this.
    04-08-2015 09:20 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. Some miscellaneous files are system protected. There are a lot of files there that help Android run, and would be detrimental if you accidentally deleted them.

    As for your storage issues, can you share a screenshot of your storage stats, please?
    04-08-2015 09:35 PM
  3. Raptor007's Avatar
    Those files could be cache, or space held for specific system apps or part of the OS system. Pretty much anything it can be that we can't get the space back from. iOS has the same issue.
    Golfdriver97 likes this.
    04-08-2015 09:38 PM
  4. kaylinweigel's Avatar
    Why can't I delete miscellaneous files from my Alcatel One Touch Mega?-screenshot_2015-04-08-21-38-36.pngWhy can't I delete miscellaneous files from my Alcatel One Touch Mega?-screenshot_2015-04-08-21-38-44.png

    I attached some screen shots
    04-08-2015 10:51 PM
  5. Golfdriver97's Avatar
    There isn't that much storage to begin with. There is only 2.1 GB on the phone.

    You can click on the section and it will show you what's in there, but I am not sure if I would delete anything.

    From an AOSP M8
    04-09-2015 01:39 PM
  6. kaylinweigel's Avatar
    When I click on miscellaneous files, it's a blank screen, didn't show anything. Also, I bought an sd card for extra storage, but at the top where it gives you the option of where to save items (phone or sd card) but it's grayed out, and I can't click on it.
    04-09-2015 03:10 PM
  7. Golfdriver97's Avatar
    Some apps can't be moved to the internal storage. Some others can, its all up to the developer. The SD card should typically be used for media, like photos. You could move your pictures to the card and clear out the cached data. That will give you some space, but it still comes back to the fact that this device doesn't have that much to work with.

    From an AOSP M8
    04-09-2015 07:24 PM
  8. kaylinweigel's Avatar
    Just an fyi, I had a friend take care of the issue for me, and I didn't root anything. I feel like as a "team leader" you would have been more helpful....
    Bonnie Staton likes this.
    04-12-2015 11:28 PM
  9. Katrina Corbin's Avatar
    So how did your friend fix it?
    04-13-2015 04:15 PM
  10. AcidBlueRose's Avatar
    I think she helped to the best of her knowledge.... I'm having the same issue how was it fixed?
    04-19-2015 12:50 AM
  11. Asif Khan17's Avatar
    by mistake I deleted miscellaneous file. than I lost my personal data. can I get back them. Please help me.
    07-30-2015 01:56 PM
  12. Bonnie Staton's Avatar
    Just an fyi, I had a friend take care of the issue for me, and I didn't root anything. I feel like as a "team leader" you would have been more helpful....
    Please let us know how your friend fixed it!
    04-22-2016 07:25 PM
  13. GLENNA_Davis527's Avatar
    Just got this phone at Waimart wish I had never purchased it.
    10-10-2016 11:26 PM
  14. Jason Smith2016's Avatar
    I want to delete my miscellaneous files.. I get a blank screen when I try to view them also ..

    I have an Alcatel One Touch model A845L straight talk branded purchased from Walmart

    I don't care if I lose important data ..

    The Misc. files are using 2Gb of my phone .. That's ridiculous !!
    11-16-2016 03:43 AM
  15. Golfdriver97's Avatar
    Just got this phone at Waimart wish I had never purchased it.
    I want to delete my miscellaneous files.. I get a blank screen when I try to view them also ..

    I have an Alcatel One Touch model A845L straight talk branded purchased from Walmart

    I don't care if I lose important data ..

    The Misc. files are using 2Gb of my phone .. That's ridiculous !!
    Is this the device you are referring to? alcatel One Touch Star - Full phone specifications
    11-16-2016 08:45 AM
  16. the_anti_her0's Avatar
    I have an Alcatel phone as well and I'm experiencing similar issues. I think my phone is the onetouchIdeal model. Misc files take up right around two gigs of my device as well.
    03-25-2017 10:21 PM

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