1. AC Question's Avatar
    I have my samsung Galaxy S6 but I'm very dissapointed to find out that the S6 is not supported at all by Kies 3. I had an S3 before, and I backed up all the data onto my PC with Kies 3, then factory reset the device and sent to a family member in another country who wanted it. You can imagine my frustration upon trying to restore that data to my S6 with Kies 3 only to find it telling me to use Smart Switch. However, Smart Switch only will allow you to restore backups from Apple, Nokia, or Blackberry devices. A Samsung rep has told me that there is no way to restore data backups on PC from a Samsung device to the Galaxy S6. This seems like a massive oversight to me, as Kies 3 was an amazing support program to me, and the only way to remedy my problem is to purchase an older Samsung device compatible with Kies 3, restore the data to that device, then Smart Switch from the older device to the S6. That is a poor solution in my opinion. Can anyone think of another solution to allow me to restore the data from my old device now on my PC to my new S6 without buying another device?

    Thank you in advance for any help.
    04-10-2015 11:06 AM
  2. itguyjax8430's Avatar
    I have my samsung Galaxy S6 but I'm very dissapointed to find out that the S6 is not supported at all by Kies 3. I had an S3 before, and I backed up all the data onto my PC with Kies 3, then factory reset the device and sent to a family member in another country who wanted it. You can imagine my frustration upon trying to restore that data to my S6 with Kies 3 only to find it telling me to use Smart Switch. However, Smart Switch only will allow you to restore backups from Apple, Nokia, or Blackberry devices. A Samsung rep has told me that there is no way to restore data backups on PC from a Samsung device to the Galaxy S6. This seems like a massive oversight to me, as Kies 3 was an amazing support program to me, and the only way to remedy my problem is to purchase an older Samsung device compatible with Kies 3, restore the data to that device, then Smart Switch from the older device to the S6. That is a poor solution in my opinion. Can anyone think of another solution to allow me to restore the data from my old device now on my PC to my new S6 without buying another device?

    Thank you in advance for any help.
    Welcome to Android Central!

    You can probably wait a couple of weeks, I am sure that Samsung will update Kies.
    04-13-2015 06:49 AM
  3. hallux's Avatar
    Welcome to Android Central!

    You can probably wait a couple of weeks, I am sure that Samsung will update Kies.
    Actually, they won't. Samsung is not supporting the S6/S6 Edge on Kies, they now want you to use an app called Smart Switch.

    Galaxy S6 and S6 edge don’t work with Kies anymore, use Samsung Smart Switch instead - SamMobile
    04-13-2015 07:35 AM

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