Play store won't function on My Galaxy S4 Black ed.

[AC Question]

I bought this phone Dec. 2014. It was sent in for a screen repair in early April. When it came back it was working perfectly. Then I was given an update to 4.2.2. After this was done Galaxy Play would no longer function. I was asked to sign in to my google account. I did this and still I was asked for authentication. Some Google services work. It will sync contacts, Drive, Play books--but not the all important Play Store. In fact I can't get in to it at all. If I try to download via Chrome, I will get to install and then a message comes up that the app will be installed "soon". But it doesn't get installed. I tried using a different gmail account but the same thing happened.

How can I get google play back? For that matter is it possible at all to do so?

 

[belodion]

Welcome to Android Central.

Try Settings, Apps, All, scroll to Google Play Store, and select Clear Cache.

After a system software update, a Cache Partition wipe is good practice, so do that as well.

If you're still having problems, get back to us.

Posted via the Android Central App

 

[stelm]

I just got a system update and then re-entered my account info and everything is back!

Thank You!