1. notelecs's Avatar
    When I turn my phone on, it goes to the alternate password page and as far as I remember, I didn't put in a password. What do I have to do?
    04-11-2015 06:26 AM
  2. belodion's Avatar
    Welcome to the forums.

    As I understand it, you cannot set up the fingerprint security without also setting up an alternate password.
    You may be able to gain access online using your Google account details.

    Posted via the Android Central App
    B. Diddy likes this.
    04-11-2015 07:03 AM
  3. B. Diddy's Avatar
    belodion is correct--when you set up your fingerprint lock, it required you to select an alternate PIN, which is different from any other PIN or password you may have selected for other forms of screen unlock. So you need to remember what you selected as an alternate PIN. This kind of information is very important to remember for just these kinds of situations, because the fingerprint unlock seems to fail with some regularity, based on the posts in these forums.

    If you just can't remember it, then you may be forced to do a factory reset: http://support.t-mobile.com/docs/DOC-10404. That will unfortunately mean losing your locally saved data, so hopefully you had been backing up or syncing data on a regular basis. In the future, if you're prone to forgetting important passwords, consider writing them down and keeping them somewhere safe at home. Good luck!
    04-17-2015 01:43 PM
  4. Golfdriver97's Avatar
    Contacting Samsung might be an option. But if the phone doesn't send a copy of your own PIN to Samsung, there is probably nothing they can do short of resetting the device.
    B. Diddy likes this.
    04-18-2015 09:06 AM

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