1. AC Question's Avatar
    i was unlocking my samsung galaxy s5 with the finger print but it did not recognise my finger again so it gave me the option of entering the alternative password but unfortunately i forgot the password.what can i do to get back to my details without loosing any of the details?
    04-13-2015 12:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's a tough situation. The backup PIN is there for just this reason, so it's important to remember or keep in a safe place. You could try using Android Device Manager to reset the PIN, but I'm not sure if that works when you're on fingerprint unlock: https://support.google.com/nexus/answer/3388218?hl=en
    04-13-2015 12:54 AM

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