1. AC Question's Avatar
    Visual Land Prestige Elite Q9 - i powered on my device and it's asking for a decryption password. soI am confused, because i know encryption is quite a process. I never encrypted, and therefore do not have a password. I purchased this tablet in March (i do have the receipt.) is there any way to do this or do a complete wipe or factory reset?I did purchase this tablet. I am the only user, and have never encrypted. I've tried every password to decrypt, and none work.
    04-15-2015 08:57 PM
  2. Rukbat's Avatar
    It's less than 2 months old, so I'd try to have it replaced. It looks like one of those Chinese "no information available" devices, so you're probably not going to get any help in fixing it. (There's no way to reverse encryption - either you remember the password or you do a factory reset - if the device even has a factory reset method without being able to get into Android.)
    04-16-2015 12:02 AM

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