1. AC Question's Avatar
    I had a platinum keyboard that was paired properly with my Samsung Galaxy Note 10.1. The keyboard last a key and they gave me a new keyborad

    Can't seem to pair it according to the instructions.

    The new keyboard was charged for 4 hours as per instructions

    I unpaired the old keyboard.

    when trying to pair the new one, getting this message "Unable to communicate with Platinum keyboard".

    Can someone help.

    Thanks

    FT
    04-17-2015 06:53 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What's the model number of the Platinum keyboard? Is it the same model as the one you had before? Do you have to press a Connect button on the keyboard?
    04-17-2015 07:30 PM

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