Why won't my LG G2 software update?

[AC Question]

Hi, I'm using an unlocked Verizon LG G2 on a T-Mobile network. My phone is working fine, except that I can't software update it (and I still had this problem with my phone while still on the Verizon network months before I switched it over to T-Mobile, so I know it can't have anything to do with either of the service networks).
I'm not getting any software updates from T-Mobile, and I even tried re-inserting a Verizon sim-card into the phone to see if I could get an update from Verizon, but my phone won't read the sim card, and when I attempt to update it, it continues to say "Software download was unsuccessful. We were not able to download this update. To retry, go to Settings > System updates."

I've already tried factory resetting it, but that didn't help either.

Is there something wrong with my phone? Or is there a way I can fix this? I would like to get the 5.0 Lollipop update, but can't.

 

[mandimomo]

I'm having the SAME. EXACT issue! I have an unlocked Verizon Lg G2 with T-mobile cell service! I was able to download the last update but I cannot download this new update & it driving me nuts because the update you & I are having problems with is for Lollipop! I am running on Kitkat but I WANT Lollipop! If you figure out how to update this LG G2 Lollipop update PLEASE let me know & I'll do the same for you! Good luck & thanks!

 

[Shanb29]

Did anyone get an answer or figure it out. I am having the same issue but I have Verizon.