1. AC Question's Avatar
    Every time I go to import photos from my phone (Galaxy S5) the same message shows saying there are no photos or videos on my device. I've tried using the import photos option and manually looking through the phone's files but it always says "this folder is empty." I know I could upload them from my phone to Google Drive but that would take a lot of time. What can I do?
    04-21-2015 03:59 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The Windows Import Photos and Videos function isn't very useful--it tends to import all images indiscriminately, including thumbnails and images cached by apps and the browser.

    When you plug the phone into the computer via USB, make sure it's connecting using MTP (swipe down the notification panel, tap the USB connection notification, and make sure MTP is selected). On the computer, open Windows Explorer, select the S5, and look in the /DCIM/Camera/ directory--are the photos there? (If you save photos to the SD card, look in the SD card instead, not Internal Storage.)

    Some devices store photos in a slightly different directory, so check the other DCIM subdirectories. For example, the HTC One M8 saves photos to /DCIM/100Media.
  3. B. Diddy's Avatar
    Welcome to Android Central! The Windows Import Photos and Videos function isn't very useful--it tends to import all images indiscriminately, including thumbnails and images cached by apps and the browser.

    When you plug the phone into the computer via USB, make sure it's connecting using MTP (swipe down the notification panel, tap the USB connection notification, and make sure MTP is selected). On the computer, open Windows Explorer, select the S5, and look in the /DCIM/Camera/ directory--are the photos there? (If you save photos to the SD card, look in the SD card instead, not Internal Storage.)

    Some devices store photos in a slightly different directory, so check the other DCIM subdirectories. For example, the HTC One M8 saves photos to /DCIM/100Media.
    04-22-2015 01:22 AM
  4. Madelyn Crawford's Avatar
    Thank you so much! MTP wasn't selected but once I did that, they all showed up I was wondering why it kept showing up as a disc drive.
    B. Diddy likes this.
    04-22-2015 08:08 PM

Similar Threads

  1. Migrating phones
    By gemery#CB in forum Motorola Droid Turbo
    Replies: 4
    Last Post: 04-21-2015, 08:13 PM
  2. Has Anyone Disable the Briefing App?
    By richv77 in forum Samsung Galaxy S6
    Replies: 2
    Last Post: 04-21-2015, 03:37 PM
  3. Why does my Samsung freeze when a pair of headphones are inserted?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 04-21-2015, 03:33 PM
  4. Can I get some help getting pics on Kik with my S5?
    By rebeckks in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 04-21-2015, 03:32 PM
  5. Replies: 0
    Last Post: 04-21-2015, 03:30 PM
LINK TO POST COPIED TO CLIPBOARD