1. AC Question's Avatar
    Hi i'm using Samsung grand prime, it was working just fine until just recently i have a hard time getting the keyboard to show up and whenever i try using any of the apps it automatically closes it and forces me to the home screen. its very frustrating and i can non longer use my phone for anything at all. I saw another complain here about the same thing but the answer wasnt very helpful at all to that person or me. i have tried clearing the caches and rebooting. cant even transfer my data so i can format the phone.
    04-23-2015 04:17 PM
  2. belodion's Avatar
    Welcome to Android Central.

    If you are using an SD card, consider the possibility that it may be causing trouble. Try Unmounting and Removing it.

    Consider also the possibility that a third-party app may be causing trouble. Try booting into Safe Mode to test for that.

    Posted via the Android Central App
    04-23-2015 05:50 PM

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