How can I fix my Here Maps, it give the wrong arrival time?

[pokmijn]

Hi, I just switched to HERE maps. I like it, but have also one problem. In comparison with other maps (Garmin/GM) arrival time is always calculated with + margin of 40 minutes. FAE: Garmin shows arrival time is 10:00 AM, HERE Maps shows that is 10:40 AM (for distance about 300 km). And during the trip HM arrival time is dropping to get 10:00 at the destination point. Its not wery big problem for me as i can do -/+ calculations, but annoying, it is. Can you help me with this matter?

Some imagaes to comparison with garmin.
Journey 1, Warsaw --> Poznań Distance: 295 km
Garmin

Arrival Time 21:43
And Samsung

Arrival Time 22:26

Finish:

and



Jouney 2, Poznań --> Złotów Distance: 129 km
Garmin

Arrival Time 7:50
And Samsung

Arrival Time 8.07

Finish:

and


As we can notice: shorter distance, smaller mistake in the beginning. From simple calculations we can notice that time mistake per 1 km is ca. 0,135 of one minute (ca 7,8 s).

Same problem occurs on W8/Android/Symbian.

 

[B. Diddy]

Welcome to Android Central! How does it compare to Google Maps Navigation?

It might also help to email Here Maps support: appsupport@here.com

 

[Rukbat]

Just a guess, but I'd say it's an error in the algorithm the app is using to calculate the arrival time, so it would have to be fixed by the developer - appsupport@here.com

 

[pokmijn]

Google maps has just a slight mistake 1-5 min.
Support... kidding right?

 

[B. Diddy]

Support... kidding right?

You'd be surprised at the response you can get, even from large companies. Worth a try, anyway.

 

[pokmijn]

I wasn't surprised, they have "no knowledge about this problem".

 

[B. Diddy]

:-\

Well, at least now they have some knowledge about the problem. If this is widespread enough and enough people complain about it, hopefully it will prompt them to do something. So it was still worth letting them know.

 

[pokmijn]

They are aware since Nokia 5230/5800.

 

[Rukbat]

That's why some people don't use some apps - because after 5,000 complaints, the company still "has no reports of the problem". There are other map apps, and some of them work. Google's Maps usually gives me a 1-2 minute accuracy for a 20 minute drive in the southeastern US in a fair sized city. And, since it can't know which traffic light will be which color when I get to it, and how long it'll take for the driver in front of me to wake up and realize that the light is green, I'd call it accurate.

 

[pokmijn]

As I am EU traveler usage of GM will cost my company too much money, or maybe there is a solution to download entire countries into phone memory (and I m not talking about "maps ok", because range is to small)

 

[pokmijn]

That's why some people don't use some apps - because after 5,000 complaints, the company still "has no reports of the problem". There are other map apps, and some of them work. Google's Maps usually gives me a 1-2 minute accuracy for a 20 minute drive in the southeastern US in a fair sized city. And, since it can't know which traffic light will be which color when I get to it, and how long it'll take for the driver in front of me to wake up and realize that the light is green, I'd call it accurate.

After few weeks... no answer from here maps... ignoring like always.