Why isn't my ok google working on the lock screen or on the home screen?

[AC Question]

My "ok google" isnt working on the lock screen or on the home screen

I have looked on fourms before to see if people are having the same problems. People have replied telling them to change the settings and turn on the allow on the lock screen setting. After trying this it still doesnt work does any body have any ideas.
Many thanks.

 

[VW Maverick]

Re: My "ok google" isnt working on the lock screen or on the home screen

Welcome.
Have you attempted to retrain the voice model in the settings?

Mav.