1. AC Question's Avatar
    So I recently updated to Lolipop, now when I get or make a phone call, my phone restarts, it doesn't come up with the call screen at all, the button looks about halfway pressed then the phone resets itself. I've factory reset it, gone back to kitkat and reupdated, it still crashes, I'm not rooted. Phone calls worked on kitkat.
    04-30-2015 01:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-10696

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    04-30-2015 07:25 PM
  3. James IsNinja's Avatar
    Hey I signed up to reply, it still didn't work in safe mode, but calls work in Kitkat so it would be firmware based?
    04-30-2015 09:45 PM
  4. B. Diddy's Avatar
    It sure sounds like a firmware issue. When you re-updated, was it OTA again? Have you tried flashing the stock ROM via Odin? [Guide][Samsung] How to flash Stock ROM via ODIN with the New Interface. Find the proper firmware here: Firmwares - SamMobile

    You could also bring the phone to your carrier and show them what their update did to your phone, and describing all you've done to try to fix it. They might offer a replacement.
    04-30-2015 10:02 PM
  5. James IsNinja's Avatar
    I did the update via samsung Kies, think that would do it?
    04-30-2015 10:27 PM
  6. B. Diddy's Avatar
    Not sure--I don't have any real world experience with Samsung (just what I read).
    05-01-2015 10:28 AM

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