Why won't my personal ringtones play instead of the default ones?

coufisher

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May 9, 2015
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I have a Galaxy Note 4 and ever since the lollipop update it not longer uses the ringtones I've set for others. It will only play the default tones I have in the settings. Help? I'm getting tired of not being able to tell who is messaging me.
 

B. Diddy

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Mar 9, 2012
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Welcome to Android Central! If you try to set the custom ringtones again, does it play the proper sample during the selection process?

Also, are all of your custom ringtones stored on the microSD card? I've seen some issues reported here where ringtones on the microSD card stopped being read--you have to copy them to the Ringtones directory on Internal Storage.