1. AC Question's Avatar
    Hello, my name is Nick. I have a Samsung Galaxy Note 3, its a great phone however I have a lock screen on and no matter what i do i cannot disable it... when in security settings it tell me that i cannot use any other pattern, signature, pin only password and says the following: Disabled by administration policy, or credential storage. Now i have checked in the device administration and knoxadmin, android device manager and avast! Anti-Theft are all disabled... I don't Know what to do, Please help:-)
    05-12-2015 05:07 AM
  2. Josiah23's Avatar
    Try safe mode. This disables all 3rd party apps to see if one of those are causing the problem. If this still happens then try to find a setting called trusted credentials or trusted agents and see if one of those are causing the problem.

    Sent from Mr. Mobile Nations using a Verizon Samsung Galaxy S5
    05-12-2015 05:43 AM
  3. Kelly Kearns's Avatar
    Hello, my name is Nick. I have a Samsung Galaxy Note 3, its a great phone however I have a lock screen on and no matter what i do i cannot disable it... when in security settings it tell me that i cannot use any other pattern, signature, pin only password and says the following: Disabled by administration policy, or credential storage. Now i have checked in the device administration and knoxadmin, android device manager and avast! Anti-Theft are all disabled... I don't Know what to do, Please help:-)
    I had this same issue on my Note 4. Go to security and scroll down and click clear credentials, see if that works.
    Attached Thumbnails Lock Screen Cannot Be Disabled?-1431449642689.jpg  
    05-12-2015 11:54 AM

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