1. AC Question's Avatar
    Hi,
    My nexus 5 (latest version of android OS) crashed while I was on vacation.
    The Google logo comes up, after that the swirling color dots for few seconds.. then it hangs and shuts down.
    I tried to force start it by pressing the power button along with both the volume, but still no luck.
    It seems the only option now is to do system recovery by "wipe data/factory reset"
    However, this means that I will lose all my data (as it was not backed up).
    Is there anyways of recovering this data before doing the factory reset?

    Thanks a lot!
    05-18-2015 04:06 PM
  2. srkmagnus's Avatar
    Hi,
    My nexus 5 (latest version of android OS) crashed while I was on vacation.
    The Google logo comes up, after that the swirling color dots for few seconds.. then it hangs and shuts down.
    I tried to force start it by pressing the power button along with both the volume, but still no luck.
    It seems the only option now is to do system recovery by "wipe data/factory reset"
    However, this means that I will lose all my data (as it was not backed up).
    Is there anyways of recovering this data before doing the factory reset?

    Thanks a lot!
    Instead of wipe data/factory reset, there should be an option to wipe/clear cache. Select that first and see if it helps. If it doesn't then you'll need to factory reset. The reset shouldn't erase the contents on the internal SD card.

    In the future be sure to sync with a cloud based service, such as Google Drive. This has helped me many times over when I've encounter similar problems and needed to factory reset/restore the factory image.
    05-18-2015 04:31 PM

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