1. AC Question's Avatar
    When I'm on a phone call my screen will be black then flash on then black again. I have a hard time using my keypad when on a call or even when I try to hang up. The screen won't be on long enough for me to push any button and will keep going black. How do I make the screen stay on?
    05-18-2015 04:59 PM
  2. mrsmumbles's Avatar
    Go into the settings and disable the proximity sensor.
    05-18-2015 05:53 PM
  3. Kelly Kearns's Avatar
    When I'm on a phone call my screen will be black then flash on then black again. I have a hard time using my keypad when on a call or even when I try to hang up. The screen won't be on long enough for me to push any button and will keep going black. How do I make the screen stay on?
    Before you could turn the screen going black on and off in call settings, it seems to be automatic now. I don't know where the proximity sensor off/on button is that mrsmumbles mentioned.

    Also, as soon as the call connects, if you tap on "Keypad" it will pop up the numberpad and stop that screen from turning black.
    05-18-2015 06:13 PM
  4. mrsmumbles's Avatar
    Before you could turn the screen going black on and off in call settings, it seems to be automatic now. I don't know where the proximity sensor off/on button is that mrsmumbles mentioned.

    Also, as soon as the call connects, if you tap on "Keypad" it will pop up the numberpad and stop that screen from turning black.
    The setting depends on the phone, unfortunately. I have older phones with easy settings to turn off the proximity sensor but my newer phones on lollipop I can't find any such setting. Might just be a feature of older phones.
    05-19-2015 04:23 AM
  5. Kelly Kearns's Avatar
    The setting depends on the phone, unfortunately. I have older phones with easy settings to turn off the proximity sensor but my newer phones on lollipop I can't find any such setting. Might just be a feature of older phones.
    Well I could turn it off and on with my Note 4 when it was on Kitkat.
    mrsmumbles likes this.
    05-19-2015 03:33 PM

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