1. AC Question's Avatar
    Hi,
    I have updated my Samsung Y to a Samsung S5.
    Before doing so, I used the Kies app to back-up my Contacts I had in Samsung Y. Now, that I have the new mobile, I opened the Kies app but it doesn't recognize the S5. What can I do?
    I have read something about recent versions Kies. I think mine is old (version 2.6.3.15045_4). Can it be the reason? Do I have to update?

    Detail: I don't have the Y with me right now (or the next days either), nor the Contacts on a SD-card.

    Thanks for your help
    05-20-2015 09:03 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. If you can get the device back, I would try again with an updated version of Kies.
    05-20-2015 09:21 AM

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