1. AC Question's Avatar
    A couple of months back I decided to root my device. I did this using the unlocking the bootloader method. As a result, I lost my DRM keys, and I managed to restore DRM function by installing DRM restore.

    I had to download the stock Android 4.4.4 from online, which I flashed my phone with - no problems. Things ran smoothly from then for about a month, and then I realised that my cellular network started to malfunction, and I couldn't access apps like YouTube and Snapchat on the cellular network. This prompted me today to do a "soft reset" of my phone, by holding the power button and volume up button simultaneously for about 3 seconds - under the impression that it would restore my phone settings back to the factory default.

    Much to my horror, the worst case scenario happened. When I performed the soft reset, my phone vibrated 3 times and switched off. When I tried to turn it back on, it would show the boot-up screen indicating "SONY", followed by the next screen indicating "powered by android", and then it would show the blue screen with the wavy lines. It stayed on this screen for about 20 minutes. I figured something was wrong, and I tried to soft reset it again, only to be stuck at the blue screen once again. I decided to let it stay that way for 2 more hours, in order to drain the battery. When the battery drained, I turned it back on, and it was still stuck at the blue wavy screen.

    I don't know a whole lot about Android phones, and I have no idea why this is happening, but it is causing me an immense amount of frustration - I have invaluable data on that phone, and to lose it would just be devastating. I can't even begin to describe it. I'm using TWRP recovery, and I'm also using TitaniumBackup which is backed up onto my phone's internal storage, and I can't access any of the files on my phone from my computer, because it doesn't recognise my phone.

    This has been a long one, thanks for bearing with me. I've got a few questions:

    1. What's the problem that's preventing my phone from booting?
    2. How do I fix it?
    3. If it's unfixable, how can I retrieve my data from my phone?

    Really, really hoping someone can help me out on this - I'm completely lost and am desperate here. Thank you in advance!
    06-05-2015 02:37 AM
  2. itguyjax8430's Avatar
    A couple of months back I decided to root my device. I did this using the unlocking the bootloader method. As a result, I lost my DRM keys, and I managed to restore DRM function by installing DRM restore.

    I had to download the stock Android 4.4.4 from online, which I flashed my phone with - no problems. Things ran smoothly from then for about a month, and then I realised that my cellular network started to malfunction, and I couldn't access apps like YouTube and Snapchat on the cellular network. This prompted me today to do a "soft reset" of my phone, by holding the power button and volume up button simultaneously for about 3 seconds - under the impression that it would restore my phone settings back to the factory default.

    Much to my horror, the worst case scenario happened. When I performed the soft reset, my phone vibrated 3 times and switched off. When I tried to turn it back on, it would show the boot-up screen indicating "SONY", followed by the next screen indicating "powered by android", and then it would show the blue screen with the wavy lines. It stayed on this screen for about 20 minutes. I figured something was wrong, and I tried to soft reset it again, only to be stuck at the blue screen once again. I decided to let it stay that way for 2 more hours, in order to drain the battery. When the battery drained, I turned it back on, and it was still stuck at the blue wavy screen.

    I don't know a whole lot about Android phones, and I have no idea why this is happening, but it is causing me an immense amount of frustration - I have invaluable data on that phone, and to lose it would just be devastating. I can't even begin to describe it. I'm using TWRP recovery, and I'm also using TitaniumBackup which is backed up onto my phone's internal storage, and I can't access any of the files on my phone from my computer, because it doesn't recognise my phone.

    This has been a long one, thanks for bearing with me. I've got a few questions:

    1. What's the problem that's preventing my phone from booting?
    2. How do I fix it?
    3. If it's unfixable, how can I retrieve my data from my phone?

    Really, really hoping someone can help me out on this - I'm completely lost and am desperate here. Thank you in advance!
    Welcome to Android Central!

    Are you able to boot in to TWRP recovery?
    06-11-2015 02:36 PM

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