1. AC Question's Avatar
    Just got a note 3 and after the initial set up process a green screen appear saying all packages aren't install enter product key. Where do i find the product key?
    06-05-2015 06:39 PM
  2. Kelly Kearns's Avatar
    Just got a note 3 and after the initial set up process a green screen appear saying all packages aren't install enter product key. Where do i find the product key?
    Welcome to the forums!

    Can you post a screenshot of the message? I'm not sure what it is actually asking for.
    06-05-2015 07:09 PM
  3. chen2317's Avatar
    06-05-2015 07:38 PM
  4. chen2317's Avatar
    06-05-2015 07:38 PM
  5. Kelly Kearns's Avatar
    I have never seen that on any Samsung I have ever used. Did you buy this from an individual or a used phone site?
    06-05-2015 07:55 PM
  6. chen2317's Avatar
    I got it from a mobile store, it was working fine until it died. When it came back on it works fine for a few minutes then this screen persistently pops up
    maranda Guyton likes this.
    06-05-2015 07:59 PM
  7. chen2317's Avatar
    new phone, I also hard reset any phone before i use them could that be the problem
    06-05-2015 08:00 PM
  8. Kelly Kearns's Avatar
    new phone, I also hard reset any phone before i use them could that be the problem
    Have you talked to the store about it? Off the top of my head, the only thing I could think of is a Knox product key, but I've never had one required on any AT&T Samsung.
    xocomaox likes this.
    06-05-2015 08:04 PM
  9. xocomaox's Avatar
    Factory reset or factory flash stock firmware? Perhaps they rooted it and modified the stock firmware or something.
    06-05-2015 08:13 PM
  10. chen2317's Avatar
    Thanks I figured it out, the store had all their phone with their own lock in case someone tried to bypass the code. Now i can't get this EULA agreement to go away
    06-05-2015 09:10 PM
  11. chen2317's Avatar
    06-05-2015 09:13 PM
  12. xocomaox's Avatar
    This is as I expected. You can try to maybe flash a stock firmware over this, but I am not familiar enough with this phone to perform such feats.
    06-05-2015 09:19 PM
  13. Sam Hensley's Avatar
    Just got a note 3 and after the initial set up process a green screen appear saying all packages aren't install enter product key. Where do i find the product key?
    07-02-2015 11:21 AM
  14. Shawyne Britton's Avatar
    I notice you figured your out can you please help me locate my product key code for my Samsung note 3
    09-14-2015 12:46 PM
  15. Shawyne Britton's Avatar
    did you find this out yet i'm having the same issue
    09-14-2015 01:04 PM
  16. Shawyne Britton's Avatar
    did you ever figure this out
    09-14-2015 01:05 PM
  17. Shawyne Britton's Avatar
    did you ever figure this out
    09-14-2015 01:20 PM
  18. maranda Guyton's Avatar
    Just got a note 3 and after the initial set up process a green screen appear saying all packages aren't install enter product key. Where do i find the product key?
    05-19-2016 03:25 PM
  19. Erica Murray's Avatar
    Thanks I figured it out, the store had all their phone with their own lock in case someone tried to bypass the code. Now i can't get this EULA agreement to go away
    How did u get this green scr=en to go away and where did u find the product key??? I'm having the same problem!!??? HEELLPP!!
    08-31-2016 08:18 AM
  20. Erica Murray's Avatar
    Did u ever figure out how to fix it??
    08-31-2016 08:19 AM
  21. Samlindsey420's Avatar
    Just got a note 3 and after the initial set up process a green screen appear saying all packages aren't install enter product key. Where do i find the product key?
    08-31-2016 11:15 AM
  22. anon(632115)'s Avatar
    08-31-2016 11:27 AM

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