1. AC Question's Avatar
    This problem recently started a week ago. The phone works fine with the exception of incoming and outgoing calls. As soon as I touch the green phone symbol to make or acaccept a call, is freezes and reboots.
    06-06-2015 11:44 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-10696. If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears.

    If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem. You could try a cache partition wipe, which can sometimes help with various issues: https://support.t-mobile.com/docs/DOC-10683

    Otherwise, consider re-flashing the stock firmware via Odin: [Guide][Samsung] How to flash Stock ROM via ODIN with the New Interface. Find the correct firmware here: Firmwares - SamMobile
    06-07-2015 02:23 AM

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