1. AC Question's Avatar
    Have an unlocked AT&T Galaxy Alpha (G850A) running KitKat 4.4.4.

    Want to upgrade to Lollipop but find that the AT&T Software Update is saying the phone is upto date. I am wondering is this because it is unlocked and no longer AT&T?

    I know AT&T rolled out a Lollipop update. So any help here about how to upgrade an unlocked G850A.
    06-09-2015 02:01 PM
  2. Kelly Kearns's Avatar
    Have an unlocked AT&T Galaxy Alpha (G850A) running KitKat 4.4.4.

    Want to upgrade to Lollipop but find that the AT&T Software Update is saying the phone is upto date. I am wondering is this because it is unlocked and no longer AT&T?

    I know AT&T rolled out a Lollipop update. So any help here about how to upgrade an unlocked G850A.
    Welcome to the forums!

    Did you try the update with Kies?

    Also, if you are near a Best Buy, they can flash the upgrade for you for free, if one has been released for your phone. They have a Samsung Experience counter, just go there to have it done.
  3. Kelly Kearns's Avatar
    Have an unlocked AT&T Galaxy Alpha (G850A) running KitKat 4.4.4.

    Want to upgrade to Lollipop but find that the AT&T Software Update is saying the phone is upto date. I am wondering is this because it is unlocked and no longer AT&T?

    I know AT&T rolled out a Lollipop update. So any help here about how to upgrade an unlocked G850A.
    Welcome to the forums!

    Did you try the update with Kies?

    Also, if you are near a Best Buy, they can flash the upgrade for you for free, if one has been released for your phone. They have a Samsung Experience counter, just go there to have it done.
    06-09-2015 02:31 PM

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