1. AC Question's Avatar
    I have a Samsung Galaxy Note 3 ATNT N900A, I cannot get an OTA update. My device was rooted by a previous owner, but I unrooted it. My phone is unlocked, and I'm using WIFI- I don't have a SIM card. My other phones have already gotten OTA updates for Andriod 5.0. Is the reason I cannot update is I don't have a active SIM card, or because the device has been rooted? Also, on my boot up screen, it shows and unlocked lock symbol with the words "Custom" under it. I have no idea what the previous owner of my phone has done to the phone, but I already unrooted it. How do I get the new update?
    06-12-2015 09:14 PM
  2. dpham00's Avatar
    You need an active att sim. Alternatively you can take it to Samsung inside best buy and they can update you

    Sent from my Verizon LG G4
  3. dpham00's Avatar
    You need an active att sim. Alternatively you can take it to Samsung inside best buy and they can update you

    Sent from my Verizon LG G4
    06-12-2015 10:17 PM

Similar Threads

  1. Replies: 2
    Last Post: 06-26-2015, 04:15 AM
  2. my review of LG G4
    By snowboarders in forum LG G4
    Replies: 6
    Last Post: 06-14-2015, 08:11 AM
  3. Problem with latest update
    By ellisz in forum Android Auto
    Replies: 2
    Last Post: 06-14-2015, 07:40 AM
  4. Why won't my HTC pick up wifi signal?
    By htcprobs2 in forum HTC
    Replies: 1
    Last Post: 06-13-2015, 01:29 AM
  5. How do I take off the headphone from my phone?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-13-2015, 01:22 AM
LINK TO POST COPIED TO CLIPBOARD