1. AC Question's Avatar
    My Samsung S5 (SM-G900F) device has a fingerprint scanner to unlock the screen. It was working perfectly, but now it only asks for the alternative password, but I forgot it. I tried on the Google webpage to lock my phone, I hoped that the password given there will be overwrite the alternative password on the phone, but it said, that it found the phone already locked, so no need to use the password. I don't want to do a factory reset if it possible, how could I get the fingerprint scanner to be an option again, or somehow unlock the screen and use my phone?
    06-17-2015 04:29 AM
  2. belodion's Avatar
    I'm not sure that this is relevant, but do you have two-step verification checked? If you have the option to do so, try unchecking it.

    Posted via the Android Central App
    06-17-2015 05:54 AM

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