1. AC Question's Avatar
    I have a new Samsung Galaxy S6. The battery reached 0% for the first time and powered off. Since then the phone will not turn on. Every attempt has been made by myself and specialists including charging options and wake-up commands using the various buttons on the phone. I have pictures on my phone that I need access to. I'm not sure how this program could benefit my situation.
    06-17-2015 10:43 AM
  2. itguyjax8430's Avatar
    I have a new Samsung Galaxy S6. The battery reached 0% for the first time and powered off. Since then the phone will not turn on. Every attempt has been made by myself and specialists including charging options and wake-up commands using the various buttons on the phone. I have pictures on my phone that I need access to. I'm not sure how this program could benefit my situation.
    Welcome to Android Central!

    If you can't get the phone to power on then you won't be able to use the software. You may need to send it to Samsung to have them replace the battery. Make sure to tell them you want the exact same phone back and not to reset it.
    06-18-2015 08:07 PM

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