Can't answer incoming call

[AC Question]

I have a Moto 4 from Tesco. When a call comes in and I'm using the phone, a notification appears at the top of the screen with the choice of "answer" or "reject". Neither works. How can I correct this.

 

[itguyjax8430]

I have a Moto 4 from Tesco. When a call comes in and I'm using the phone, a notification appears at the top of the screen with the choice of "answer" or "reject". Neither works. How can I correct this.

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