1. thebramble's Avatar
    I can receive pix texts but not send them. Verizon store employee (didn't have a lot of confidence in him) said to restore to factory settings (basically give the phone a lobotomy). Another lady came into the Verizon store and had the same problem with her Samsung S4.

    Then, I contact Samsung via online chat and tried just about everything .. they remotely accessed my phone and couldn't get it to work. Finally (after on the chat for over an hour) got it to work in Safe Mode, but that seems archaic. Now, even regular texts seem to take forever.

    Anyone else have this problem? Wish I never updated ...

    If it ain't broke, don't fix it .. why, oh why did I do it?? Such a pain!

    Hoping someone can help or make a great suggestion.
    06-27-2015 03:43 PM
  2. Rukbat's Avatar
    Best Buy. Go to the cellphone area. Look for the Samsung rep (light blue polo shirt with a Samsung logo). See if s/he can help you. They usually know more about their phones than Verizon does. (I wouldn't be surprised if reflashing the update would fix it.)
    06-27-2015 10:39 PM

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