1. mekky's Avatar
    I have gone to setting then apps then all to clear cathe and data on gallery but it did not work. I use Sony v5
    06-29-2015 09:00 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which Sony phone do you have? I don't see a V5 listed anywhere (unless you mean it's running Android version 5.0).

    Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    06-29-2015 12:51 PM

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