1. AC Question's Avatar
    The display on my galaxy s5 is cracked in several places and the screen is completely black. I am trying to retrieve all of my information from the phone, but whenever I try, Samsung Kies tells me that I need to unlock my phone. What can I do?
    07-02-2015 01:27 AM
  2. belodion's Avatar
    Welcome to AC.

    You may be able to remove the lock via your Google account on a PC. Otherwise a repair shop may be able to connect a screen temporarily do that you can unlock the phone.

    Posted via the Android Central App
    07-02-2015 05:39 AM

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