can't unsubscribe from tmobile tv

[AC Question]

I signed up for the trial subscription for Mobile TV and decided I don't want it. I followed the unsubscribe instructions and went to the TV site. I clicked on the "?" icon denoting help in the upper right corner, and a message came up to click on the same help button in the upper right hand corner . But nothing happens when I click on it. Help!
Thanks.

 

[B. Diddy]

Welcome to Android Central! Did you follow these steps? https://support.t-mobile.com/docs/DOC-4135. They're for the app, not the website.