1. AC Question's Avatar
    When I plug my phone into my pc the pc does not acknowledge the phone. I am unable to sync with Windows Media Player. Am I missing something?
    07-07-2015 07:54 AM
  2. anon8380037's Avatar
    Download Samsung Kies or Smart Switch from Samsung to the pc, run it and connect.
    That way it will download the correct drivers / software for the device.

    You can just drag the music files onto the device at their maximum size, or use WMP to sync and work out the space.

    When connecting after the drivers are installed, watch the notification shade and make sure it's set as an MTP device, not a PTP device.
    07-07-2015 10:13 AM

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