1. AC Question's Avatar
    I cannot get to the PIN entry screen on my Moto X Gen 2 Pure Edition. Swipe to unlock --> black non-responsive screen.

    After about 30sec I can see the lock screen again, but still cannot swipe to unlock. I can bring up the camera from lock screen, so the phone is functional. This happened several days after upgrading to Lollipop 5.1. Reset (Vol down+On) does not work.
    07-07-2015 03:04 PM
  2. Jim Kohler's Avatar
    Hello,
    I have a Moto X Gen 1 and am having the same problem after the Lollipop upgrade. I called Motorola and they took me through clearing the cache which did not help. They ultimately told me to perform a factory reset. I am reluctant to do it as I do not have everything backed up. Has anyone else run in to this problem and found a better solution than a factory reset?
    08-07-2015 11:15 AM

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