My Kocaso will not get passed the start up screen

A

AC Question

My kocaso m752h is stuck on the startup screen. Not the android screen, but the first screen where it says make.enjoy colorful life KOCASO with a blue wavy background. I tried the hard reset with the volume up button and turning it off, but it won't give me the factory settings option.. it just tries to start back up and gets stuck on the same screen. Any ideas?