1. AC Question's Avatar
    I just upgraded to an S6 Edge a couple days ago and the google play store stopped working, so I decided to do a factory reset since I didn't really have anything to loose. After it reset, I selected the language and skipped the wifi settings, excepted the terms and services, but right after the screen that says its setting everything up for first tie use, step 3 of 4 it goes to the screen that says "checking connection..." and it doesn't find one and the 3G symbol has the ring spinning around it, which I think means it's searching for a signal. This is all it says on the screen: "Couldn't sign in. Can't establish a reliable connection to the server. This could be a temporary problem or your Android device may not be provisioned for data services. If it continues, call Customer Care." The only thing I can do is turn the screen on/off, and shut off/restart the phone. Along with the recovery menu for factory reset and all that stuff before turning the phone on. I would of called but seeing as it's 11:15 pm and I'm only 16, it doesn't seem practical. Regardless I'll go into sprint tomorrow and see if they can help for little to no cost.
    07-08-2015 12:13 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! This crops up from time to time here, and I'm never entirely sure why it happens. Do you have 2-step authentication set up for your Google account? If so, try turning it off temporarily.
    07-08-2015 01:37 AM
  3. Ryan Plattner's Avatar
    I currently don't have that enabled on my account, I cant even sign in on my phone. I might be able to record a video and put it on youtube with my old phone to show whats happening.
    07-08-2015 01:50 AM
  4. Ryan Plattner's Avatar
    I currently don't have that enabled on my account. I'll try making a video of what happens with my old phone and put it on youtube.
    07-08-2015 01:51 AM
  5. Ryan Plattner's Avatar
    Sorry about the double post.
    07-08-2015 01:52 AM
  6. B. Diddy's Avatar
    You mentioned skipping the wi-fi setup--but that's usually how you enter your Google account during the Setup Wizard. What if you go through the Setup Wizard again, but this time turn on wi-fi, connect to your wi-fi network, and set up your Google account that way?
    07-08-2015 02:43 AM

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