Can't get past 'To start Android, enter your password' screen

[AC Question]

My kid had my phone to watch some tv until the battery died. When it was fully charged I turned it on just to be told again and again to 'Try again' every time I type in my password.

Upon asking her, she said she 'just pressed some green buttons on my phone.. up and down..' (no clue what that means)

Have spoken to Samsung Support but they couldn't help. I can't do anything. Any ideas? Thanks.

It's a Galaxy S4 on Lollipop..

 

[LeoRex]

Look at the following link.. it might be able to help you.

What to do if you forgot your Samsung Galaxy S6 lock screen password | Android Central

 

[Nevrandil]

(I'm the OP)

Thanks Leo, but it's not the Lock Screen. It's the first screen after you turn the phone on and the only other option is Emergency Calls. As I've said, I've talked to Samsung Support and we've been through the Android Manager and the Samsung Account but they don't work when the phone is off, which it essentially is.

Nev

 

[lalor]

I've had the same problem with my S4, I've spoken to samsung and they couldn't help me either. Did you get it sorted?

 

[anoop2016]

Hi,

I got badly stuck with same issue over last 24+ hours. Can you please share how did you get manage to solve this problem?

Thanks,

 

[Supriya Vighnesh]

Reboot your phone and then enter your password. This worked for me.

 

[kempie]

Hi

Apologies, for commenting on a old thread but I struggling with the same issue. Has anyone managed to figure it out yet. I've tried the reboot, removing battery, waited a couple of hours even but still same issue. Any assistance would be greatly appreciated.

 

[TheFunkSpunk]

Check this out:

How to Solve the "To start Android, enter your password" Issue!
How to Solve the "To start Android, enter your password" Issue!