No indication of a voice mail on Galazy S6

A

AC Question

When I received a voice mail on my new Samsung Galaxy S6, I receive no indication circle with a number in it on the voicemail red square app on the Home page of the phone. I switched to basic visual voice mail and go to the more button and then refresh, it then shows up?? This is on the Verizon network. Called Verizon Support 4 times and we tried various things and it might work for the next voice mail but it disappears again. Has anyone else had this problem?
 

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