1. Stuart444's Avatar
    Many of my apps have suddenly disappeared from the main screens of my Galaxy Note 1 running Android 4.1.2. The are all in the phone memory - apps on the SD card are still working normally. I've also lost play store and the browser. In app manager they seem to be in the list of apps but they are greyed out, and some start with an odd name like com,android..... or just com....
    Can anyone tell me what's happened and how to fix it please?
    07-10-2015 02:59 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data. The steps for the Note 2 should work for the original Note: https://support.t-mobile.com/docs/DOC-6768
    07-10-2015 04:51 PM
  3. Stuart444's Avatar
    Thanks for the answer - the procedure seemed to work OK on my Note 1, but alas it made no difference - all the original symptoms persist. I guess I could do a hard reset - there's no personal info on my phone to worry about, just the time needed to re-install all the apps and organisation thereof.
    07-11-2015 12:59 AM
  4. B. Diddy's Avatar
    You could also use Kies to reinstall the firmware.
    07-11-2015 01:12 AM

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