Why are my apps crashing? Please help

[AC Question]

Hi there - basically when i say for example use spotify or soundcloud on my G3s phone (D722K) and go on facebook or any other app such as whatsapp etc or snapchat, the music apps in the background crash and completely stop. Basically i cant multitask. I have reset the phone several times to no avail, and its on the latest version of android lollypop. I have removed the SD card aswell incase it was causing the problem but it made no difference - i have also scanned for viruses but there are none present. Any other ideas? Im about to go mad with this phone.. so so irritating!!

 

[Golfdriver97]

Welcome to the forums. Have you reset the device after updating to LP?

 

[cheeksa1]

resetting may help.