1. AC Question's Avatar
    I can't play videos via Facebook messenger on both my samsung galaxy S4 and my tablet. I've tried allsorts which includes uninstalling and reinstalling the app, factory reset etc. does anyone have any advice on how to fix it? I've had nothing but trouble since updating to lollipop 5.1, it's made my phone slower and it randomly crashes too.
    07-11-2015 05:45 PM
  2. srkmagnus's Avatar
    I can't play videos via Facebook messenger on both my samsung galaxy S4 and my tablet. I've tried allsorts which includes uninstalling and reinstalling the app, factory reset etc. does anyone have any advice on how to fix it? I've had nothing but trouble since updating to lollipop 5.1, it's made my phone slower and it randomly crashes too.
    The factory reset should have taken care of any issues. Do you have any issues related to receiving or watching videos elsewhere (i.e. email, text, etc.)? I've not heard of this issue occurring as a result of the 5.1 update, so the problem could be with Facebooks support for the update.
    07-11-2015 06:16 PM
  3. Chillyer315's Avatar
    I am having this issue as well, but its not through Facebook. I just received a video in a text and it says "Can't Play Video", that being said sometimes it shows the video but there is no sound and the "cant play video" message is in the middle of the screen during the video, other times it won't show it at all. I am also not able to watch videos that I have taken on my phone.
    07-15-2015 09:59 AM

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