1. AC Question's Avatar
    just got a new Motorola maxx and instead of going to sleep it is shutting down and I have to hold the power button down until it comes back on
    07-11-2015 05:55 PM
  2. srkmagnus's Avatar
    just got a new Motorola maxx and instead of going to sleep it is shutting down and I have to hold the power button down until it comes back on
    It shouldn't be doing that if you are letting the screen timeout or pressing power to turn off the screen or lock the device. If it is, then consider a factory reset. If the problem persists then you should contact Verizon and see if they can replace the device since you just got it and it's having problems. Let us know how it goes!
    07-11-2015 06:13 PM

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