1. Angie Rink's Avatar
    I've tried other forums and cannot find the answer I need, there is nothing that shows up asking if I have forgotten my password, no matter how many times I type the wrong one in. I really don't want to reset my phone because I have tons of pics and videos of my kids on there and don't want to lose them! Thanks in advance for any and all help, much appreciated!!
    07-12-2015 01:08 PM
  2. belodion's Avatar
    Welcome to Android Central.

    Log in to Android Device Manager using your Google account details and change your security details from there.

    Posted via the Android Central App
    07-12-2015 01:20 PM
  3. Angie Rink's Avatar
    Thank you, I just tried it and it won't recognize the new password either??? It will ring my phone, when I send a message to the lock screen it shows up and yet the new password that I put in to it won't work, it says wrong password still. I have tried restarting my phone too.
    07-12-2015 01:55 PM

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