1. AC Question's Avatar
    Since I got my Samsung Galaxy S6 Active and downloaded Snapchat, whenever I try to view someone's story, it gets really glitch-y. I can view their photos fine, but when a video comes up, the picture or sound isn't smooth. I don't really know how to describe it, other than that it looks really glitch-y. It's sort of like the video skips, as if it were playing from a scratched CD.

    I've tried clearing the cache in my Applications Manager, re-downloading the app, and checking for updates, but nothing has worked. Is it just my phone? Or something with the app? Please help! (Thank you, in advance)
    07-16-2015 11:31 PM
  2. Abigail Wergers's Avatar
    Go to settings, about device, build number.
    Click build number 7 times, hit back and click on developer options. Unclick use nuwave player (experimental) now it should work. I had the same problem. There is also a YouTube video about it. It's called. Galaxy s6 edge snapchat shutter problem
    07-18-2015 10:01 PM
  3. Brittany Ann Amor's Avatar
    Thank you for the advice! My videos are playing smoothly now. (:

    Posted via the Android Central App
    07-18-2015 11:43 PM
  4. zsoon's Avatar
    Thanks! This has been annoying me so long.
    09-08-2015 06:21 PM
  5. R310323's Avatar
    I got it thanks so much for that reply to the other person
    09-26-2015 09:46 AM
  6. Dow Abdullah's Avatar
    That was so helpful. Thank you so much
    10-16-2015 05:29 AM
  7. mssophiab's Avatar
    THANK YOU so very much! This was driving me crazy. I was starting to think it was my phone. You are a rock star!
    10-16-2015 12:09 PM
  8. jenny_fro's Avatar
    THANK YOU FOR POSTING THIS!! I was about ready to give the S 6 Active back and switch to Apple. Ugh what a mistake that would have been!!! Thank you!!
    10-28-2015 11:41 AM
  9. ianb09's Avatar
    Thank you for answering that question...i really thought my phone was messed up. Did as you said and works like new..thank you!! very helpful!!
    10-29-2015 10:42 PM
  10. Alain h's Avatar
    This was definitely an annoying situation .Thanks for the advice..
    10-31-2015 09:45 PM
  11. TBlake23's Avatar
    You The Man!
    11-05-2015 07:18 PM
  12. Joy Sheehan's Avatar
    I want to thank you so much. My daughter has been dealing with this for over a yr.. We didn't want to get rid if the phone, seeing that AT&T is the only company that has these. Now I have one and I was almost ready to traid it in. Not just because of SnapChat, but I figured if it was happening on that, what else could it be messing up.?.. But thank you, it worked,...
    02-27-2016 07:43 AM
  13. TuckerD27's Avatar
    I got my Samsung S6 in Germany and tried to disable Nuplayer, but it wasn't an available option. Any other suggestions as how to fix this?
    04-19-2016 08:21 PM

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