1. AC Question's Avatar
    I just got this phone a few days ago, and it hasn't been able to receive or send out any MMS messages. I was able to send ONE picture later in the day that I got it. But then it went right back to not working. I didn't change anything on my device, it just went right back to not working. But just a minute ago, when I was trying to download a picture it said "Message not downloaded. Generic network failure" what can I do to fix this? I have my mobile data on. And I have tried turning my phone off and on.
    07-19-2015 03:28 PM
  2. dancing-bass's Avatar
    I would guess that your APN settings are incorrect. Different devices have different menu's so it's hard to say give you exact instructions on how to check and fix this yoruself. the easiest way would be to go to your carrier's store and explain the problem to them - or go online to talk to your carrier's service department. If you're paying for the feature it should work properly. If your want to fix it on your own you might have to do a bit of hunting on Google.

    What carrier are you with? What device are you using?
    07-19-2015 06:44 PM

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